Return and Refund Policy

This is a place to describe your Return and Refund Policy to buyers.

A Return and Refund policy usually consists of:

No refunds on unaltered vintage. All vintage sales are final.
Returns in the form of store credit within 30 (i.e. number of days) on designer and customized items.
State of return (e.g. unworn)
Reason for return (e.g. damaged or wrong product)
Process for return (i.e. how to initiate a return, how to contact customer service)
Process of refund (i.e. terms of refund, duration, payment details)
Contact details

Frequently Asked Questions

Please reach us at BlackSuede@BlackSuede.net if you cannot find an answer to your question.

What types of candles do you sell at BlackSuede?

We sell a variety of candles including soy wax, beeswax, and paraffin wax candles. We also have scented and unscented candles. Other products include stash boxes, candle holders, incense, and other seasonal or limited edition items.

Where are your candles made?

All of our candles are designed locally in our BlackSuede kraftlab. We are located in the Bay Area, California.

Do you ship outside of the US?

Yes we ship internationally. Taxes, if any, and shipping and handling fees will apply.

Do you offer custom candle orders?

Yes, we offer custom candle orders for weddings, events, or any special occasion. Contact us for more information.

Are there any cautions? Yes. Use only as intended.

Never leave a long-burning candle unattended. Keep away from children and pets. Glass container and melted wax may be hot to touch or surface when candle is burning.

Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Trash with class

Return and Refund Policy

Frequently Asked Questions

Terms and Conditions

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